Article 1 (Definitions)
The following terms shall have the meanings set forth below.
“VeilSide” refers to the operator of this website.
“User” refers to any person who uses this website to purchase or intends to purchase products.
Article 2 (Formation of Contract)
Section 1
Payment for purchases shall be made in accordance with the provisions of Article 4.
Section 2
After making a purchase, the User shall, at their own expense, maintain and manage any computers, telecommunications equipment, telephone lines, and other equipment necessary to use the services provided through this website.
Section 3
If VeilSide determines, at its discretion, that confirmation of purchase information is necessary, VeilSide may contact the User using the contact information provided when using this website in order to confirm the User’s intention to purchase and/or the information entered by the User.
Section 4
A sales contract for the ordered product shall be deemed concluded when VeilSide confirms acceptance of the User’s order by email or telephone.
Section 5
Any order placed through this website shall be deemed a valid order regardless of the reason or circumstances.
Section 6
VeilSide shall not be liable if a User’s order is not received due to Internet connection problems or any other cause not attributable to VeilSide.
Article 3 (Delivery of Products)
Section 1
VeilSide shall arrange for products to be shipped and delivered in accordance with the delivery method selected by the User at the time of purchase.
However, VeilSide may change the estimated delivery date or time due to products being out of stock or for other reasons. In such cases, VeilSide shall notify the User using the applicable method of contact specified in these Terms and Conditions.
Section 2
VeilSide shall not be liable if a product is delivered to a location other than the intended destination due to circumstances such as those described in Article 6 or where the User has failed to take the appropriate procedures required under these Terms and Conditions.
Section 3
Shipment or delivery of products may be delayed for reasons including, but not limited to, the following:
- The User is unavailable to receive the package.
- Delivery services are congested, including during seasonal gift periods.
- Natural disasters, traffic conditions, or other transportation-related circumstances affect delivery.
- Weather conditions affect delivery.
- Additional delivery time is required due to remote islands or other circumstances affecting the delivery carrier.
Section 4
Delivery of a product shall be deemed completed when the product has been delivered to the delivery address specified at the time of order.
Article 4 (Payment)
Section 1
When purchasing a product listed on this website, the User shall pay the specified amount using the payment method selected at the time of purchase.
Section 2
If payment has not been received within one week from the date the order was accepted, VeilSide may deem that the User no longer intends to purchase the product and may cancel the User’s right to purchase the product without prior notice.
This provision shall not apply to purchases made using Cash on Delivery (COD).
Section 3
Even if the price of a purchased product is revised after acceptance of the order but before payment, including for reasons described in Article 16, the User shall pay the total amount specified when the order was accepted.
##Shipping Fees, Bank Transfer Fees, and COD Fees##
When purchasing a product by bank transfer, the User shall be responsible for the product price, shipping fees, and bank transfer fees.
When purchasing a product by Cash on Delivery (COD), the User shall be responsible for the product price, shipping fees, and applicable COD fees.
Please note that we may contact you by telephone or other means to confirm your order before delivery.
Shipping fees will be provided when you make an inquiry.
COD fees shall be determined in accordance with the fees charged by the designated delivery carrier.
Article 5 (Cancellation of Orders)
If the User wishes to cancel an order before receiving the product, the User must notify VeilSide by email within three days of placing the order, provided that the product has not yet been shipped.
Cancellations will not be accepted after three days have passed or after the product has been shipped. In such cases, the User shall be required to make payment in accordance with Article 4.
Article 6 (Returns and Exchanges)
Section 1
To request a return or exchange of a delivered product, the User must not use the product and must notify VeilSide at the designated email address within seven days after receiving the product.
Returns or exchanges will not be accepted if the User fails to follow this procedure.
Section 2
The User may return or exchange a purchased product only under the following circumstances.
If the User requests a return but an equivalent replacement product is available, VeilSide may provide an exchange instead of a refund.
- The product received is different from the product ordered.
- The product has damage, defects, or other issues that were not disclosed on the website.
- VeilSide otherwise determines that a return or exchange is appropriate.
Section 3
Even where one of the circumstances above applies, a return or exchange will not be accepted in the following cases:
- There is evidence that the product has been used.
- The User has failed to follow the required return or exchange procedures.
Section 4
If the User requests a return or exchange and VeilSide determines that the product must be re-evaluated or inspected, the User shall promptly send the product to VeilSide in accordance with the instructions provided by VeilSide.
After inspecting the product, if VeilSide determines that an exchange is appropriate, the product will be replaced with an equivalent product and shipped to the User.
If no equivalent replacement product is available, VeilSide will refund the purchase price.
If VeilSide determines that the product does not qualify for an exchange or return, the product will be returned to the User.
Section 5
If a return or exchange is approved, the User must send the product to VeilSide within one week after receiving instructions regarding the return procedure.
No return or exchange will be accepted after this one-week period, even if the return or exchange was previously approved.
If the User is unable to comply with this requirement due to unavoidable circumstances, the User must promptly notify VeilSide in accordance with the specified method.
Section 6
If the User requests a return or exchange without following the proper procedures, including returning a product without prior notice or returning a product that does not qualify for return, VeilSide may send the product back to the User and charge the User for the associated shipping costs.
Article 7 (Risk of Loss)
For all products purchased from VeilSide, the risk of loss and rights relating to the product shall transfer to the User when the product is handed over to the delivery carrier designated by the User.
Article 8 (Handling of Users’ Personal Information)
VeilSide recognizes the importance of personal information entered or provided by Users through this website.
VeilSide shall comply with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations and shall endeavor to manage personal information safely and accurately.
VeilSide will not disclose or provide Users’ personal information to third parties except in the following circumstances:
-The User has given consent.
-Disclosure to a service provider designated by VeilSide is necessary to provide a service requested by the User.
-Disclosure is required by applicable laws, regulations, or requests from legally authorized authorities.
Article 9 (Management of Computers and Personal Information)
Section 1
VeilSide shall not be liable for the unauthorized use of computers or personal information, including email addresses, postal addresses, or other information.
Section 2
The User must immediately notify VeilSide and take appropriate action if any of the following occurs:
-Personal information such as the User’s address, name, or email address is used without authorization.
-The User discovers an error in information entered when placing an order.
-Information entered when placing an order changes due to termination of an Internet service provider agreement or for any other reason.
Article 10 (Prohibited Activities)
Section 1
Users shall not engage in any of the following activities:
1.Using this website by any method other than those specified by VeilSide.
2.Infringing, or engaging in conduct that may infringe, trademarks or other proprietary, intellectual property, or personal rights relating to this website.
3.Reproducing, copying, or republishing content from this website, including text and graphics, without authorization.
4.Using this website to engage in any activity that violates applicable laws or regulations.
5.Engaging in any activity that violates these Terms and Conditions.
If a User violates any of the above provisions, VeilSide may seek compensation from the User for any and all damages, losses, and expenses incurred by VeilSide as a result of such violation.
Section 2
VeilSide may, at its discretion, suspend a User’s ability to purchase products or otherwise use this website if any of the following circumstances apply:
1.The User fails to make a required payment.
2.The User violates any provision of these Terms and Conditions.
3.It is discovered that the User submitted false information.
4.The User engages in conduct that harms the interests of VeilSide or other Users.
5.VeilSide otherwise determines that the User is unsuitable to use the website.
6.VeilSide determines that the User has purchased products for commercial purposes or for purposes other than personal use.
A User whose eligibility to use this website has been suspended shall no longer be permitted to use this website.
Article 11 (Disclaimer)
Section 1
VeilSide shall not be liable for any damages suffered by a User through the use of this website, including damages resulting from hardware or software failures, defects or malfunctions, or damages resulting from the User’s failure to properly manage their own computer or other equipment.
Section 2
For the purpose of improving its services or providing useful information, this website may contain links or references to websites operated by external companies or individuals that are unrelated to VeilSide.
VeilSide shall not be liable for any damages arising from the use of information provided on such third-party websites.
Article 12 (Notices)
Section 1
Notices to Users shall generally be provided by sending an email to the email address provided by the User to VeilSide. Such notice shall be deemed effective when sent.
A notice shall remain valid even if the email is not received because, for example, the User failed to notify VeilSide of a change to their registered email address or the User’s email address was temporarily unavailable at the time the notice was sent.
Section 2
If VeilSide determines that urgent contact is necessary regarding matters such as product delivery or payment, VeilSide may contact the User using the contact information provided by the User when using this website.
Section 3
Unless otherwise specified, notices from Users to VeilSide shall be made by email.
Article 13 (Age Requirements)
If the User is under 18 years of age, an order will be accepted only with the consent of a parent or legal guardian and must be placed in the name of the parent or legal guardian.
Article 14 (Changes to These Terms and Conditions)）
VeilSide may amend these Terms and Conditions without prior notice to Users.
Article 15 (Changes in Product Prices, Products, and Services)
VeilSide may, at its sole discretion and without prior notice to Users, discontinue the sale of products listed on this website, revise product prices, or modify or discontinue any services provided through this website.
Article 16 (Governing Law)
All contracts and matters relating to the use of VeilSide shall be governed by and construed in accordance with the laws of Japan, these Terms and Conditions and other applicable rules established by VeilSide, as well as the applicable terms and conditions of relevant service providers.
Article 17 (Disputes and Jurisdiction)
If any dispute arises between a User and VeilSide regarding this website or its contents, the parties shall first attempt to resolve the dispute through good-faith consultation.
If the dispute cannot be resolved through consultation, the Mito District Court shall have exclusive jurisdiction as the court of first instance.
Article 18 (Scope of Application)
These Terms and Conditions shall apply to VeilSide Co., Ltd., as the operator of this website, and to all Users in connection with their use of this website.